The Service Coordinator plays a vital, cross-functional role in advancing independence for people with disabilities. This position works across multiple programs and service areas, providing tailored, person-centered coordination and empowering consumers through individualized goal planning, navigation of complex systems, and strong advocacy.
Service Coordinators are highly skilled in identifying needs, linking individuals to the appropriate internal and external supports, and navigating local, state, and national resources. The ideal candidate is community-oriented, trauma-informed, and passionate about disability rights. Strong communication, flexibility, and collaboration are essential to succeed in this role.
What you will do
- Assessment and goal planning. Conduct whole-person assessments to determine consumer needs, strengths, and goals, then co-create service plans and support consumers in achieving independent living goals.
- Benefits and systems navigation. Provide hands-on support in accessing and applying for public benefits such as SSI, SSDI, housing, food security, and in-home support services, and navigate long- and short-term service options and care systems alongside consumers.
- Ongoing case coordination. Maintain consistent follow-up to monitor progress, offer coaching, and provide encouragement, delivering both short- and long-term case coordination based on individual needs.
- Education and advocacy. Facilitate educational workshops that challenge stigma and empower self-advocacy, and bring subject matter expertise to internal teams on community trends and systemic barriers.
- Community partnership. Serve as a liaison to community partners to enhance collaboration and referrals, and conduct outreach and presentations to increase awareness of disability services.
- Documentation. Maintain accurate, timely, and confidential documentation in the agency database and carry a consumer caseload as determined by program requirements.
What we are looking for
- Associate or bachelor degree in a related field required, or equivalent lived experience.
- Minimum three years of experience in social services or disability services.
- Successful completion of background clearance (DOJ Live Scan).
- Valid driver license and insurance, or the ability to travel throughout the community.
- Deep knowledge of community resources, entitlement programs, and assistive technology.
- Strong crisis intervention, conflict resolution, and documentation skills.
- Excellent written and verbal communication that is clear, compassionate, and culturally responsive.
- Commitment to the Independent Living Philosophy and disability justice.
- Bilingual or ASL fluency is a plus.
Position details
- Reports to: Program Manager
- Location: El Centro, CA (Imperial Valley Branch)
- Salary: $19.00 to $25.00 per hour
- Employment status: Full-time, non-exempt
- Schedule: Monday to Friday, 8 AM to 5 PM, with occasional evenings or weekends
This role is primarily office-based, with regular travel to meet consumers in the community. Reasonable accommodations will be made to support employees with disabilities. The position requires compliance with HIPAA and strict confidentiality.
How to apply
Read the full job description for complete duties and qualifications, then apply using the application form on our Careers page.
Access to Independence is committed to providing an inclusive, welcoming environment. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. We actively encourage applications from individuals with disabilities, LGBTQ+ individuals, people of color, and other underrepresented groups. People with lived experience with disability are strongly encouraged to apply.
If you require accommodations during the application or interview process, please contact us at info@accesstoindependence.org.